Replacing a license

NVivo 10 Windows

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Overview

If your site has been issued multiple NVivo license keys and you encounter problems activating a particular license key—for example, if a license key has expired or has been activated too many times—then, you can use a different license key instead.

IMPORTANT  Replacing a license key is only intended for situations where you have problems activating a license key. If you want to extend a license key that is already activated, refer to Extending a license.

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Replacing a license via the software

You can replace an unactivated license through the software in one of two ways:

  • If you are prompted to activate your license when you start NVivo—click Replace License Key, enter your new license key and then click OK.

  • If you are not prompted to activate your license key when you start NVivo, then do the following:

  1. Click the File tab, point to Help, and then click Replace License.

  2. Enter your new license key and click OK.

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Replacing a license via the command line

You can replace an unactivated license using the command line.

IMPORTANT  We do not recommend using the command below to replace a license key that has already been activated, as this will ignore any time remaining on the activated key. Instead, if you want to extend a license key that is already activated, refer to Extending a license.

To replace an unactivated license key and then activate it, use the following command:

nvivo -i <license key> -a <activation filename> [-u <username> [-p <password>] [-d <domain>]]

NOTE

  • Enter the license key in the following format: xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

  • If your organization's proxy server requires your activation request to be authenticated, you may optionally specify a username, password and/or domain. This information is not retained by QSR.

  • Angle brackets <  > indicate that the enclosed element is mandatory. You need to replace the text within the angle brackets with relevant information. Do not type the angle brackets themselves in the command line.

  • Square brackets [  ] indicate that the enclosed element is optional. Do not type the square brackets themselves in the command line.

Activation file format

Copy the text below into Notepad, set the values within the tags, and then save as an .xml file. Ensure that you save it with UTF-8 encoding.

<?xml version="1.0" encoding="utf-8" standalone="yes"?>

<Activation>

  <Request>

    <FirstName>John</FirstName>

    <LastName>Sysadmin</LastName>

    <Email>[email protected]</Email>

    <Phone>+1-555-555-5555</Phone>

    <Fax>+1-555-555-5555</Fax>

    <JobTitle>Your Job Title</JobTitle>

    <Industry>Your Industry</Industry>

    <Department>Your Department</Department>

    <Organization>Your Organization</Organization>

    <City>Boston</City>

    <Country>USA</Country>

    <State>Massachusetts</State>

  </Request>

</Activation>

You can also download a zip file containing the sample activation file. Extract the file and then open it in your text editor.

NOTE  You must observe the following rules, or the activation will fail:

  • Fields in bold are mandatory.

  • You must use a valid email address.

  • You must use abbreviations for the following countries:

  • For United States of America, use USA

  • For United Kingdom, use UK

  • For all other countries, capitalize the first letter of each word—for example, 'Mexico' or 'New Zealand'. Refer to the list of accepted country names for the specific format and spelling for your country name.

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